Shipment and Delivery
Shipping Policy
Effective Date: April 2, 2024
1. Scope and Intent
This Shipment and Delivery Policy applies to all purchases made through the Luosophy website, located at www.luosophy.com ("Website"). Orders placed on third-party marketplaces such as Grailed, Poshmark, Reversible, and others are not covered under this policy.
2. Introduction
At Luosophy ("we," "us," or "our"), we are committed to providing a seamless and transparent shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the delivery of products purchased from our website, www.luosophy.com.
3. Shipping Destinations & Costs
United States
• Free Standard Shipping on all orders.
Canada
• A flat $20 shipping fee applies to all orders. International Shipping
• A flat $50 shipping fee applies to all international orders outside the U.S. and Canada.
4. Estimated Delivery Time
Delivery times may vary based on destination and external factors such as customs processing and local courier efficiency. Below is an estimated delivery timeline for different regions:
Destination Estimated Delivery Time (Business Days)
|
Road to the country
|
Reference limitation (working day)
|
|
US
|
4-8
|
|
Canada
|
7-14
|
|
Australia
|
7-14
|
|
Germany
|
7-14
|
|
Spain
|
8-14
|
|
Portugal
|
8-12
|
|
Austria
|
8-12
|
|
Belgium
|
8-12
|
|
The Netherlands
|
8-12
|
|
Lithuania
|
8-12
|
|
Slovakia
|
8-12
|
|
Poland
|
8-12
|
|
Slovenia
|
8-12
|
|
Estonia
|
8-12
|
|
Finland
|
8-12
|
|
Greece
|
8-12
|
|
Czech
|
8-12
|
|
Bulgaria
|
8-12
|
|
Romania
|
8-12
|
|
Ireland
|
8-11
|
|
Sweden
|
8-11
|
|
Latvia
|
8-11
|
|
Denmark
|
8-11
|
|
Monaco
|
8-11
|
|
Hungary
|
8-11
|
|
Croatia
|
8-11
|
|
Luxembourg
|
8-11
|
|
Mexico
|
9-15
|
|
France
|
7-14
|
|
India
|
10-15
|
|
Italy
|
10-15
|
|
Brazil
|
8-14
|
|
UK
|
7-14
|
Please note that these are estimated delivery times and may vary due to unforeseen circumstances such as customs processing, weather conditions, or high-demand periods like holidays.
5. Order Processing Time
• Handling Time: Orders are processed within 1-2 business days (Monday through Friday, excluding weekends and holidays).
• Order Cut-Off Time: Orders placed before 5:00 PM PST will begin processing the same day.
• Weekend & Holiday Orders: Orders placed on weekends or public holidays will be processed on the next business day.
6. Shipping Methods & Carriers
We partner with reputable shipping carriers to ensure safe and timely delivery. Depending on your location, we may use the following:
• Domestic Carriers (U.S.): USPS, UPS, FedEx
• International Carriers: DHL, FedEx International
Tracking Information
• All orders come with tracking information.
• You will receive an email with your tracking number, carrier name, and a tracking link once your order has shipped.
• You can track your order by visiting directly on the carrier’s website.
7. Customs, Duties & Taxes
Duties & Taxes for Orders from Luosophy.com
• Duties and taxes are included in your order total at checkout.
• No additional payments will be required upon importation. Orders from Other Marketplaces
• Orders placed on third-party marketplaces (e.g., Grailed, Poshmark, Reversible) are not covered under this policy.
• Customers are responsible for any additional duties, taxes, and customs fees that may apply.
8. Address Accuracy & Delivery Issues Incorrect or Undeliverable Addresses
• Customers are responsible for providing an accurate and complete shipping address.
• If a package is returned due to an incorrect or undeliverable address:
o We will contact you for reshipment.
o Additional shipping charges will apply. Delayed or Lost Packages
• If your package is delayed beyond the estimated timeframe, contact us at info@luosophy.com.
• If tracking information shows the package as delivered but you have not received it:
o Verify your shipping address.
o Check with neighbors or building management.
o Contact us for further assistance.
Damaged Packages
• If your package arrives damaged:
o Take clear photos of the damaged packaging and items.
o Contact us within 7 days at info@luosophy.com with the photos and order details.
o We will arrange a replacement or refund as appropriate.
Missing Items
• If any items are missing from your order:
o Contact us within 7 days of delivery.
o Provide your order number and details of the missing items. o We will investigate and resolve the issue by shipping the missing item(s) or providing a refund.
9. International Customs & Duties
• International shipments may be subject to customs clearance, which can cause delays.
• Customers are responsible for any import duties, taxes, and customs charges required by their local government.
• Customs policies vary by country. Please check with your local customs office for more information.
Changes to This Shipping Policy
We reserve the right to modify this Shipping Policy at any time. Updates will take effect immediately upon posting on our website. We encourage you to review this policy periodically.
Thank you for shopping with Luosophy!
We appreciate your business and strive to provide you with the best possible service.